The Fact Tree Youth Service is a multi-functional youth service located in Waterloo.
We work with young people between the ages of 11 and 25 and offer a range of services including counselling, accommodation assistance, court support, employment and vocational training and a Drop-In Centre, as well as offering additional activities including living skills, cooking, sports and art classes.
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Services Offered
The Fact Tree Youth Service offers free counselling to young people aged between 11-25 and to parents who have kids under the age of 18 years.
We help people experiencing depression, anxiety, phobia’s, panic attacks, issues of self esteem, stress, family breakdown, domestic violence, anger management, communication issues, drug and alcohol addiction, grief and loss, trauma, self harm and suicide.
Our counselling service conducts counselling in different settings depending on the needs of the client. The sessions mostly occur in the counselling room, however the counsellor can do home visits or can meet with clients in an environment that is comfortable for them.
Although the issues brought up in therapy can be uncomfortable and painful, our counsellor seeks to offer a supportive, safe and positive environment in which the client can begin to explore some of these feelings.
Fees and Payment
Counselling is free.
Services Offered To: Adults Teens
Payment: Sliding Scale Pro-bono
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.