VOICES helps families heal after tragedy, a vital mission that began after 9/11. Today, the organization continues to address the long-term needs of those impacted by 9/11, commemorates the 2,977 lives lost, and promotes national preparedness. In addition, through VOICES Center of Excellence for Community Resilience, we conduct research and training as well as assist communities impacted by other tragedies.
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Services Offered
Mental Health Resources In addition to the Mental Health support services provided by our professional staff, information and other resources are available from a wide variety of providers.
Advocacy From its earliest days, VOICES has been a strong advocate for victims' families and survivors and a proponent for public policy reforms related to national preparedness. Founding Director Mary Fetchet was instrumental in campaigning for the 9/11 Commission. She testified on five occasions before the 9/11 Commission and the U.S. Congress. As a 9/11 family member, she advocated for an appropriate process for the identification of remains, the September 11th Victim Compensation Fund, and the creation of the 9/11 Memorial at the World Trade Center site.
VOICES Resources VOICES offers a variety of support services to assist families and friends who lost a loved one on 9/11 or another traumatic event, as well as responders and survivors.
Fees and Payment
There are no out-of-pocket costs for members who: * Use healthcare providers approved by the WTC Health Program for eligible medical evaluation, monitoring, and treatment; and * Use pharmacies that participate in the WTC Health Program to fill any prescriptions you are given for a WTC-related health condition by an approved WTC Health Program healthcare provider.
As long as the reason you are hospitalized is for treatment of a strongly suspected or certified WTC-related health condition, the WTC Health Program will pay for inpatient care. You should speak to your Clinical Center of Excellence or the Nationwide Provider Network about your inpatient care needs.
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A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.