Upward Call Counseling Services (also doing business as Shepherd's Touch), is a faith-based agency offering professional counseling and education to strengthen individuals, marriages, and families. We provide services from offices at three locations in Lancaster County - Lancaster, Lititz, and Gap.
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Services Offered
We have counselors who specialize in treating a variety of childhood, adolescent, and adult issues including Anxiety, Abuse, Depression, Alcoholism, Eating Disorders, Cutting, Self-Esteem, Addiction, Anger, Grief, Obsessive-Compulsive Disorder (OCD), Stress, and Post-Traumatic Stress Disorder (PTSD). All our Upward Call therapists have been trained in Family Systems Theory/Therapy. Family Systems Theory/Therapy and Biblical principals are the foundation for our treatment at Upward Call.
We specialize in Individual Therapy, Premarital Counseling, Marriage Counseling and Family Counseling. For specific diagnosis we combine Family Systems Theory with others forms of therapy that have been proven to be effective treatments for that particular diagnosis. Our Counselors have been trained using different adjunct therapies to treat a vast array of mental health problems. Each individual therapist has his/her own specialized training.
We treat Depression and Anxiety using Family Systems Therapy as well as Cognitive Behavioral Therapy. Some of our counselors are also trained in Solution Focused Therapy, Narrative therapy and Psychodynamic therapy. Often times, severe Depression, Bipolar Disorder, and Anxiety are best treated with therapy combined with medication. We do not have a Psychiatrist on staff at Upward Call; if it is determined that a person would likely benefit from medication we will refer the person to their PCP or psychiatrist for medication management.
We also work with the families of people who are suffering from severe mental illness such as Schizophrenia. We help these families cope with the challenges that severe mental illness brings to a family. We have Counselors who work with individuals struggling with drug abuse and addiction. These counselors work from an Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) framework. We also have Counselors who have been trained to work specifically with children. Play therapy and Attachment Therapy are generally used.
Fees and Payment
It is our earnest desire to make counseling available to all who need it, regardless of their ability to pay. Therefore, we offer services on a "sliding scale" through our Compassionate Care Fund.
This is a non profit agency.
Services Offered To: Adults Couples Teens Children
Special Groups: Bilingual Faith-Based
Payment: Sliding Scale Medicare Medicaid
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Qualifying for assistance from Pennsylvania's program usually depends on the severity of your condition and financial circumstance. Read our full guide to Pennsylvania's program.
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.