Frontier Health strives to continue to be a leader in establishing and demonstrating local, regional and national standards of excellence for accessible and high quality behavioral health, intellectual and developmental disabilities, and vocational services.
Frontier Health uses a quality improvement system to plan, design, measure, assess and improve program performance, especially related to the health care and safety of individuals served.
Services Offered
Mental Health Services Frontier Health's 18 outpatient sites are strategically centered in the 12 counties we serve. Outpatient services for adults, children, adolescents and family involve therapists assisting people with mental health, substance abuse, and co-occurring problems, including depression, anxiety, mood and thought disorders through individual, group and family sessions.
- Drug & Alcohol Addiction/Co-occurring If you need detoxification or residential treatment, call (423) 928-9062. If you are unsure what treatment you need, call the location in your community. We're here to answer your questions and direct you to the level of care you need.
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.
