La Familia has a 40 year history of providing high-quality mental health and community support services in the San Francisco Bay Area. We started as part of a grassroots movement and our ties to the community remain deep and passionate. We are committed to building a vibrant and multicultural agency to provide services that meet the needs of the individuals and families in our community.
La Familia's Outpatient Department provides mental health services at a clinic located in Central Hayward. Through our Outpatient Department, we provide therapeutic and case management services to residents of South and Central Alameda County. Our programs provide specialty mental health services to adults with chronic pervasive mental illnesses; children, ages 0 to 18, with full-scope Medi-Cal; and adults in need of crisis stabilization services. Most of our clients deal with significant mental and emotional stressors, including trauma, abuse, domestic violence, discrimination and stress related to poverty, immigration, and acculturation issues and, as many of our clients are first-generation Latino immigrants, our entire clinical team is fluent in Spanish.
Currently, the Outpatient Clinic operates three programs: Service TEAM, Acute Crisis Care and Evaluation for System-Wide Services (ACCESS), and Early and Periodic Screening, Diagnostic, and Treatment (EPSDT). The main objectives of these programs are to meet clients where they are, with the role of the clinician as being a support and advocate for the client. These programs are parts of a contract with Alameda County Behavioral Health Care Services.
Fees and Payment
We accept Medi-Cal insurance only.
Services Offered To: Adults Couples Teens Children
Special Groups: Bilingual Faith-Based
Payment: Sliding Scale Medicare Medicaid
Were You Able To Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.
