BestSelf Behavioral Health (BBH) is an innovative organization formed through the merger of Child & Adolescent Treatment Services and Lake Shore Behavioral Health. Both organizations served this community for a combined 120 years and are proven leaders in innovative delivery of mental and behavioral health services in Western New York.
No matter how old you are, where you live in Western New York or what challenges you're facing-BestSelf Behavioral Health can provide you and your family with the innovative and evidence-based services you need, along with a personal and caring approach that will help you feel respected, valued, confident and hopeful. We are proud to offer numerous locations that provide all of the behavioral health services you need. Our Certified Community Behavioral Health Clinics (CCBHC) are part of a new concept in outpatient care that is designed to improve overall health by caring for the whole person, better integrating behavioral health care with physical health care and increasing the use of high-quality, evidence-based practices.
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Services Offered
Mental Health - Children & Teens * Mental Health Counseling for Children & Teens - Our adolescent services are tailored to specifically serve the needs of children & teens. We strive to provide the latest, evidenced-based therapies to treat a wide variety of mental illnesses and substance abuse. We can provide psychiatric evaluations and medication management for mental illnesses including anxiety, bipolar disorder, depression, family and relationship problems, obsessive compulsive disorder, and schizophrenia.
* OnTrack@BestSelf - An innovative treatment program for adolescents and young adults who have recently had unusual thoughts and behaviors. Care and support services are provided from a specialized team that helps participants learn the skills they need to achieve their goals for school, work and relationships.
* Parent-Child Interaction Therapy (PCIT) - Parent-Child Interaction Therapy (PCIT) is a highly effective, evidence-based program shown to help children (ages 3-7) whose behavior is disruptive or impulsive enough to cause serious problems at home and at school.
* Anxiety focused Cognitive Behavior Therapy (CBT) - Anxiety is present in all of our lives, but for many children, it's more than a passing phase. Anxiety disorders such as generalized anxiety, separation anxiety and phobias, are estimated to be more common than any other childhood mental health issue. The licensed mental health professionals at BestSelf Behavioral Health are highly trained to provide compassionate and effective treatment that helps reduce the effects of anxiety disorders in children and teens.
* Dialectical Behavior Therapy (DBT) - The DBT program at BestSelf Behavioral Health is the only outpatient treatment program in Western New York to provide adolescents and their families with a comprehensive, evidence-based treatment plan that includes individual and group therapy as well as on-call support during the course of treatment.
Mental Health for Adults * Mental Health Counseling for Adults - We provide treatment and medication therapy for adolescents, adults and families experiencing a wide range of mental health illness including: > Anxiety > Bipolar Disorder > Depression > Marriage & Family Therapy > Obsessive Compulsive Disorder > Post-Traumatic Stress Disorder > Schizophrenia
* Assertive Community Treatment (ACT) - Assertive Community Treatment (ACT) is an evidence-based practice model designed to provide treatment, rehabilitation and support services to individuals who are diagnosed with a severe mental illness and whose needs have not been well met by more traditional mental health services.
* Personalized Recovery Oriented Services (PROS) - Treatment, support and rehabilitation services for individuals with serious mental illnesses. Our experts work with program participants to develop an individualized recovery plan focused on promoting independence and improving their quality of life.
Mental Health - Families * Mental Health Counseling for Couple
* Mental Health Counseling for Children & Teens - Our adolescent services are tailored to specifically serve the needs of children & teens. We strive to provide the latest, evidenced-based therapies to treat a wide variety of mental illnesses and substance abuse. We can provide psychiatric evaluations and medication management for mental illnesses including anxiety, bipolar disorder, depression, family and relationship problems, obsessive compulsive disorder, and schizophrenia.
* Parent-Child Interaction Therapy (PCIT) - Parent-Child Interaction Therapy (PCIT) is a highly effective, evidence-based program shown to help children (ages 3-7) whose behavior is disruptive or impulsive enough to cause serious problems at home and at school.
BestSelf offers a full spectrum of care for individuals experiencing problems related to alcohol and/or drug use-from counseling and medication-assisted treatment to relapse and prevention training. * Substance Use Disorders - Outpatient - If you or someone you love is struggling with substance abuse, talk to us. BestSelf Behavioral Health offers confidential outpatient treatment for adults and adolescents experiencing problems with alcohol or other drugs.
Program Features > Evidenced-based therapies and client-focused care > Individual and family counseling > Medication Assisted Treatment (MAT), including Methadone, Suboxone and Vivitrol > Relapse prevention training > Integrated mental health and addiction treatment
Fees and Payment
BestSelf Behavioral Health accepts most health insurance plans including Medicaid and Medicare. A sliding fee scale, based on income, may be available for those without health insurance.
This is a nonprofit organization.
Services Offered To: Adults Couples Teens Children
Payment: Sliding Scale Medicare Medicaid
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Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.