Western Tidewater Community Services Board serves the Cities of Franklin and Suffolk and the Counties of Isle of Wight and Southampton. We are the single point of entry for access to mental health services, supports for intellectual disability, and services for a substance use disorder.CSBs advocate for people who are receiving or are in need of services.
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Services Offered
Adult Services
Adult Case Management - Intellectual Disabilities
Services are offered that assist individuals with intellectual disabilities in accessing the full range of needed support to assist them in their daily lives.
Adult Case Management - Serious Mental Illness
Targeted Case Management services are intended to promote community integration and increase community living skills; provide increased opportunities to access community resources; promote the use of resources available to the general public and to assist individuals and the support systems in accessing needed medical, psychiatric, social, educational, vocational, and other supports essential to meeting basic needs.
Adult Mobile Counseling
The Adult Mobile Counseling program provides short-term services to individuals utilizing area shelters, various agencies providing assistance, and/or Federal Qualified Health Centers such as Main Street Physicians in Suffolk who are in need of mental health or substance abuse services. Services are tailored to meet the unique needs of each client and will include individual and/or group counseling to assist in working toward a positive change.
Crisis Intervention
The Crisis Intervention Program provides immediate mental health or substance abuse treatment to individuals who are experiencing an acute dysfunction requiring immediate clinical attention. Service goals include the prevention of exacerbation of a condition, preventing injury to the person served or others, providing treatment in the context of the least restrictive setting, averting or reducing the threat of inpatient psychiatric hospitalization, incarceration, or homelessness, and assessing and stabilizing acute symptoms of mental illness, alcohol and other substance abuse.
Crisis Intervention Team (CIT)
These teams are formed with local law enforcement. Trained team members improve interactions between law enforcement and individuals with mental illness. This ability helps to prevent inappropriate restraint, incarceration, and stigmatization of persons with mental illness. It reduces injury to officers, family members, and individuals in crisis, and links individuals with mental illness to appropriate treatment and resources in the community.
Mental Health Skill-building Services (MHSS)
MHSS services are designed to help a person with serious mental illness understand the illness and establish personal recovery goals. Recipients learn and practice skills important to achieving psychiatric stability, independent living and become a productive member of the community.
Mentoring Services for Adults
Mentoring services are designed to help a person with serious mental illness understand the illness and establish personal recovery goals. Recipients learn and practice skills important to achieving psychiatric stability, independent living and become a productive member of the community.
Outpatient Mental Health Counseling
Adult Mental Health person centered treatment is provided to help individuals develop skills and confidence to meet daily living needs as they experience incremental successes through stages of personal change. We provide both individual and group therapy.
Program of Assertive Community Treatment (PACT)
The PACT Team offers daily community-based treatment for individuals in recovery from a serious mental illness, including those with co-occurring substance use disorders, who are experiencing homelessness or at risk of becoming homeless.
Psychosocial Rehabilitation
Psychosocial rehabilitation serves individuals recovering from the impact of mental illness. Our PSR Program - Tidewater House - provides a safe and supportive environment with opportunities for rehabilitation. Together with staff, members design a plan to achieve personal recovery. This service offers a supportive environment where members take part in recovery-oriented activities. Childrens Services Child & Adolescent Outpatient Services
This program evaluates and treats mental health and/or substance use disorders in children ages 5 - 18 with a mental health and/or substance use disorder who have impairments in social, vocational, academic, or family functioning.
Child & Adolescent Prevention Services
These services, delivered in the community and schools, are designed to educate, inform and prevent children and adolescents from engaging in risky behaviors.
Children's Case Management
Child and Adolescent Case Management insures that children and adolescents with mental health and intellectual disabilities are able to access the full range of community supports.
Fees and Payment
This is a non-profit agency
Accepts federal / state and most commercial insurance
Financial Assistance is available to qualified consumers under the Ability To Pay (ATP) system.
Services Offered To: Adults Couples Teens Children
Payment: Medicare Medicaid
Online Counseling: Yes
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Qualifying for assistance from Virginia's program usually depends on the severity of your condition and financial circumstance. Read our full guide to Virginia's program.
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.