The University of Rochester Medical Center (URMC) is one of the nation's leading academic medical centers. It forms the centerpiece of the University of Rochester's health research, teaching and patient care missions. The Office of Mental Health Promotion in the Department of Psychiatry contributes to measurable improvements in community mental health and well-being by fostering diverse community, consumer, and collegial partnerships. Such partnerships utilize collective strengths in education, service, and research to reduce mental illness risk factors, develop protective factors, enhance determinants of mental well-being, and improve access to care.
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Services Offered
Adult Services
At UR Medicine, we offer a variety of adult psychiatric services and programs to address the diverse mental health needs of individuals ages 18 and up and their families. Our services are staffed by a multidisciplinary team of providers including: - Psychiatrists - Psychologists - Psychiatric nurse practitioners - Psychiatric social workers - Marriage and family therapists - Mental health counselors - Certified alcohol and substance abuse counselors - Activities therapists - Certified group therapists - Care managers
We offer the latest treatment options for therapies and medications. Whether on an inpatient or outpatient basis, we are dedicated to working with patients to decrease troublesome psychiatric symptoms, to improve their coping abilities, and to assist them in achieving personal goals.
Child and Adolescent Services
Pediatric Behavioral Health & Wellness diagnoses and treats children and adolescents with a variety of problems such as depression, anxiety, attention deficits, and other behavioral problems. We also offer services within our inpatient and outpatient settings for the treatment of seriously emotionally disturbed children and adolescents. By working closely with the child, family, primary care provider, school personnel, and others, we ensure that assessment and treatment is designed to meet the needs of individual children and their families.
Addiction Services
Strong Recovery
In partnership with patients, families, and the community, Strong Recovery promotes recovery from addiction and co-occuring disorders (such as mental illness) through an integrated care model.
Fees and Payment
Insurance Providers
- Aetna including Medicare Plans - BlueCross & BlueShield of Western New York including Medicare Plans - BlueCross & BlueShield of Western New York Medicaid Plans - CIGNA - Elderplan - EmblemHealth (GHI) - The Empire Plan - Excellus BlueCross & BlueShield including Medicare Plans and Medicaid Plans - Fidelis Care - Fidelis Care Medicare - Great West Healthcare - Independent Health including Medicare - Independent Health Medicaid/MediSource Plans - MagnaCare - Martin's Point (US Family Health Plan) - Medicaid - New York State* - MultiPlan / PHCS - MVP Health Care including Medicare Plans and Medicaid Plans - OptumHealth Behavioral Solutions/United Behavioral Health - POMCO/UMR - TRICARE* - UnitedHealthCare - UnitedHealthCare Community Plan Medicaid Plans - Univera Healthcare including Medicare Plans - YourCare
Financial Assistance
The Financial Assistance Program helps patients who are uninsured or underinsured. The assistance applies to families at a qualifying income level based on the Federal Poverty Income Guidelines. In addition, those who have exhausted their insurance benefits, exceeded financial eligibility criteria, face extraordinary medical costs, or who have other unique circumstances may be considered for Financial Assistance approval at the hospital's discretion.
Services Offered To: Adults Couples Teens Children
Special Groups: Bilingual
Payment: Sliding Scale Medicare Medicaid
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Qualifying for assistance from New York's program usually depends on the severity of your condition and financial circumstance. Read our full guide to New York's program.
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.