Northwest is a comprehensive community mental health center that provides a wide range of services to people struggling with mental health, substance abuse, interpersonal, emotional and behavioral issues. We are a non-profit corporation providing high quality services to anyone in need.
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Services Offered
Mental Health Counseling Services for the Buffalo, NY Area
*Clinic Treatment The Clinic Treatment programs provide an array of services for individuals with psychiatric, emotional, behavioral and interpersonal issues. These include individual, group, couples, and family counseling, medication therapy, advocacy, referral and crisis services.
Services are offered at two locations: The Kenmore Clinic at 2495 Elmwood Avenue, Kenmore, NY and the Niagara Clinic at 1300 Niagara Street, Buffalo, NY. The Clinics have highly skilled and experienced interdisciplinary teams that include Social Workers, Psychiatrists, and Nurse Practitioners. Sessions are by appointment and evening hours are available. All major insurances are accepted and a sliding scale is available for individuals with no insurance. *Continuing Day Treatment Continuing Day Treatment Programs are offered at the Niagara Street location and the Etaria Rehabilitation Center. These structured therapeutic programs are available Monday - Friday, 4 hours daily. Services include individual and group counseling, medication therapy, supportive skills training, art and music therapy, relapse prevention, and other group activities designed to enhance functioning and promote wellness. The Etaria Rehabilitation Center is specifically designed for people with co-ocurring mental health and substance abuse problems.
*Supportive Case Management Supportive Case Management services are provided to ensure that individuals receive the full array of services needed to function well in the community and have a high quality of life. Services include care management, advocacy, referral and linkage. The program is located at 1300 Niagara Street however services are often provided in the community.
Whether you are in need of a drug addiction treatment center, marriage counseling services, or more, please give us a call today.
Fees and Payment
We accept Medicaid and Medicare and many types of private insurance. When you call for an appointment tell the receptionist what kind of insurance you have and she can tell you if we accept it.
We have a sliding scale fee system. This means we will set a reasonable fee based on your income.
No one is denied service based on an inability to pay.
Services Offered To: Adults
Special Groups: Faith-Based
Payment: Sliding Scale Medicare Medicaid
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
Qualifying for assistance from New York's program usually depends on the severity of your condition and financial circumstance. Read our full guide to New York's program.
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.