Waterloo Counseling Center has been a leading provider of affordable high-quality counseling services for Austin and the surrounding area since 1983. We are a private, nonprofit organization. Waterloo provides low cost counseling services, accepts many major forms of insurance and is a place where everyone can receive mental health services in a culturally-affirming and accepting environment.
Individual counseling is your opportunity to meet with a therapist one-on one to work on you. With your Waterloo therapist, you can identify and set your goals for therapy and work on what is important to you. All Waterloo therapists are passionate about and are dedicated to providing LGBTQIA+ affirming therapy in a safe and supportive environment. Waterloo therapists are trained in many different therapeutic approaches that may work for you.
Couples and Family Therapy
When you are out of sync with your partner, it affects everything. Waterloo is here to help you find common ground, problem solve, work through issues and move forward with love and confidence. Waterloo therapists respect and honor all couples and families. The health of your relationship is important to us.
Group Therapy
Group therapy gives you the opportunity to explore your issues and concerns with people just like you. Each group is facilitated by a therapist who guides and supports members to keep everyone on track and supporting each other.
Fees and Payment
Fees are based on a sliding scale for people who are uninsured. Waterloo accepts many major forms of insurance, including Medicaid and Medicare.
Services Offered To: Adults Couples Teens Children
Special Groups: Bilingual LGBTQ
Payment: Sliding Scale Pro-bono Medicare Medicaid
Were You Able To Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.
