Horizon Behavioral Health is the premier provider of mental health, substance use and intellectual disability services in Central Virginia. Horizon's mission is to support and promote the health, independence and self-worth of individuals and families in Central Virginia by providing a continuum of community-based prevention, early intervention, aftercare, and psychosocial rehabilitation services for persons affected by mental health, intellectual disabilities, substance abuse and co-occurring disorders.
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Services Offered
Admissions & Intake
The Admissions department is the primary contact for all new clients. We offer evidenced-based assessments which guide individuals and families to make informed choices about their care. The employees of our admissions department have strong partnerships with other community partners, which ensure a seamless referral process for clients who require services outside of our existing portfolio of services.
There are five parts to our comprehensive clinical assessment process:
1. Client meets with reception/administrative assistant to start collection of basic contact information. 2. Client meets with a member of our financial intake team to review insurance information. If a client does not have insurance, the ability to pay scale is utilized. If the client is under 18, additional funding may be available and will be reviewed. 3.Client meets with a clinician to complete the clinical intake, which is a comprehensive mental health and substance abuse diagnostic evaluation, to open the client to services at the agency. 4. The process can take up to 4 hours, but all steps do not have to be completed in the same day. 5. Once the intake process is complete, the client will receive follow up appointments, as well as emergency contact information if needed.
Fees and Payment
Please bring a picture ID, social security card, insurance card (we accept all insurances) and proof of income (pay check stub, W-2, SSI, unemployment, etc.). Please also bring any guardianship documentation if that applies.
Services Offered To: Adults
Payment: Sliding Scale Medicare Medicaid
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.