Waterloo Community Counselling (WCC) is a counselling and psychotherapy service based in Waterloo, providing talking therapy to the local community as well as to people London-wide.
We are one of only a handful of London-wide talking therapy services to offer longterm therapy at reduced fees. We have a dedicated team of therapists who are passionate about providing an accessible, responsive service that is available to everyone.
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Services Offered
Counselling and Psychotherapy
Counselling and psychotherapy offer you the chance to speak confidentially to a non-judgemental person who will listen carefully and will work with you to improve your situation. A counsellor will not tell you what to do but will help you gain a better understanding of the things that are on your mind, allowing you to find different ways of looking at these issues. Through your work together, you will start to find your own way of addressing the difficulties you may be facing.
Fees and Payment
This is a registered charity
Provides sliding scale for low income or those on benefits
The service is free for asylum seekers and refugees
Services Offered To: Adults Couples Teens
Special Groups: LGBTQ
Payment: Sliding Scale Pro-bono
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.