Launched by the National Program for Happiness & Wellbeing in support of the National Campaign “volunteers.ae,” the Mental Support Line is one of the main initiatives under the umbrella of the Higher National Committee for Regulating Volunteering.
Aiming to elevate mental health in the community, our line is there to provide mental support to individuals. Our line is to provide mental support via a group of trained volunteers including leading psychologists and mental health professionals. The service is provided in a safe and confidential experience via phone and digital channels, to help the community cope with mental challenges resulting from the ongoing COVID-19 pandemic.
The Mental Support Line is a dedicated service to provide basic mental support and is an initiative by the National Program for Health and Wellbeing
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Services Offered
Provide safe and confidential mental support to individuals who are impacted, both directly and indirectly, by COVID-19.
We Serve
- Infected individuals or their relatives.
- Individuals who lost a loved one to COVID-19.
- Any individual affected emotionally by public health and safety measures.
Fees and Payment
This service is free of charge
Services Offered To: Adults Teens Children
Languages: Arabic, English
Payment: Sliding Scale Pro-bono
Online Counseling: Yes
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
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Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.