We are a charitable organisation that is staffed by skilled people. We are here to make a difference for families in difficult circumstances. We offer a wide range of specific services and programmes to meet the needs of families in our community. If you are looking for help and support, we are here for you. We work with individuals, couples, children, young people and whanau of any age and ethnicity. People are more than welcome to drop in, there are trained staff on hand at all times. All clients are treated with dignity and respect and are empowered to make decisions about their lives.
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Services Offered
Counselling - The process that occurs when a client and a counsellor set aside time to explore difficulties which may include the stressful and emotional feelings of the client. The act of helping a client see things more clearly, possibly from a different viewpoint. This can enable the client to focus on feelings, experiences or behaviour, with a goal to facilitating positive change. The Counsellor enables the client to explore many aspects of their life and feelings by talking openly and freely in such a way that may be difficult to do with family and friends. The Counsellor neither judges nor offers advice. The Counsellor gives a client an opportunity to express difficult feelings such as anger, resentment guilt and fear in a confidential environment. The Counsellor may encourage the client to examine parts of their lives that they may have found difficult or impossible to face before. There may be some exploration of experiences in order to throw some light on why an individual reacts or responds in certain ways in given situations. This is often followed by considering ways in which the client may change such behaviours. Effective counselling reduces confusion, allowing the client to make more effective decisions leading to positive changes in their attitude and/or behaviour. The ultimate aim of counselling is to enable the client to make their own choices, reach their own decisions and to act upon them accordingly.
Franklin Family Support Services (FFSS) is a voluntary organisation and our volunteers give many hours of service. Counselling however, requires specialised training and we therefore employ our counsellors. Fee/session $60.00 Children $80.00 Adults (fully funded sessions may apply) Fees are payable at the time of the appointment, if you are not able to pay, please inform the Receptionist before you attend your appointment. FFSS reserves the right to charge full fees for all missed appointments or appointments cancelled at short notice. We accept cash, cheque, or EFTPOS. This is also a registered charity.
Services Offered To: Adults Couples Teens Children
Payment: Pro-bono
Online Counseling: Yes
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.