We are a volunteer-led support and community service for people of all ages and concerns, focused on the needs of youth. We provide helpline support, face-to-face counselling and psychotherapy, community education, youth group facilitation, and volunteer development opportunites.
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Services Offered
Youthline offers one to one support for young people in the Auckland region to talk through stuff with a trained person who understands and can help you deal with whatever is going on.
Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem.
Anyone can come to receive face to face counselling and psychotherapy at Youthline Otago whether you are young person or adult.
Fees and Payment
Counselling and psychotherapy support for adults is based on a koha or sliding scale depending on your income. Subsidies may be available for those in financial hardship and for young people.
Services Offered To: Teens Children
Special Groups: LGBTQ
Payment: Sliding Scale Pro-bono
Online Counseling: Yes
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.