This helpline is staffed by self-accepting GLBTTFIQQ people who have trained to help others over the phone in issues around sexual identity.
From the group's inception in 1972 its main focus has been the telephone help line, originally Gayline, but since 1982 has been Gay/Lesbian Line, and is now known as OUTLine
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Services Offered
Counselling
When a chat on the phone isn't enough… OUTLine offers specialist face-to-face counselling with experienced professionally qualified counsellors.
Our clients come from the lesbian, gay, bisexual, transgender and intersex communities, or their families and also anyone questioning sexual orientation or gender. We are specialist in gender identity and sexuality issues, but have the skills and training to work effectively with you on most life issues. We work collaboratively with other agencies to achieve your goals.
OUTLine works with most clients for a 6-week focussed therapeutic process, following an initial assessment. You and your counsellor agree a plan of issues to address in sessions, as well as work out a cost you can afford. OUTLine assists you to complete applications for Work and Income funding, where applicable.
We specialise in: -LGBTIQ+/Rainbow affirming counselling -Coming out -Client's questioning their gender identity and/or sexual orientation -Client's who identify within the LGBTIQ+/Rainbow communities and their families -Sexual orientation and gender identity issues -Support and information around trans pathways, transitioning and social transitioning
How to get counselling? Counselling clients come to our Central Auckland or Central Wellington counselling safe-space for face-to-face sessions with our skilled counsellors. If you live too far from those places, talk to us about Skype counselling.
Fees and Payment
Due to being community based, there are minimal charges to visit our qualified counsellors, ranging from $80-$100 depending on your financial situation, but please talk to us about your situation. Work and Income (WINZ) may help fund these sessions, and existing Work and Income clients should see if the Disability Certificate will meet counselling costs.
Services Offered To: Adults Teens
Special Groups: LGBTQ
Payment: Pro-bono
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.