ROCK is an accredited, multi-service organization providing services to children and youth from birth to 17 years of age and their families. ROCK aims to improve the lives and relationships of families with children who are having social, emotional and behavioural concerns. At ROCK, we function on a multidisciplinary team basis that may include persons trained in psychology, social work, therapy, occupational therapy, nursing, education, early childhood education, family and individual therapy, and child and youth therapy.
Services Offered
Walk-In Clinics ROCK's Walk-In Clinics provide quick access to therapeutic intervention. They enable family members to see trained therapists at their chosen moments of need. The entire family or individual family members may come to the clinic without an appointment during walk-in clinic hours.
Children, Youth and Families * Brief Therapy - With brief therapy, often accessed through our walk-in clinics, therapists and families/individuals work together for 2-3 sessions to understand problems, explore the family's knowledge and abilities, and together develop solutions leading to an overall improvement in the family's relationships, their sense of themselves, and their ability to manage problems and difficulties.
* Behavioural Consultation and Intervention - Consultation and intervention is available to both parents and child care staff when there is concern regarding the child's social, emotional and related behavioural challenges. Trained consultants work in the home and child care centres helping parents and caregivers understand the social, emotional and developmental needs of children.
* Occupational Therapy Services - Available to children over 2 registered in a licensed childcare centre. Consultation can occur in childcare centres, at home and in the community, with the goal of helping children to develop independence in daily activities (such as play, feeding and toileting).
* Group Therapy - Therapists work with groups of children or caregivers with similar needs to help them deal with specific challenges (eg. anxiety).
* Intergenerational Trauma Treatment - This program is for caregivers and families of children who have experienced trauma and is designed to help caregivers understand, cope with, and resolve the impact of trauma on their child and family.
* Parent Infant/Child Assessment and Therapy - This is a therapeutic service for families who are experiencing, or at risk for, serious difficulties. The goal is to build and support early parent/child relationships to restore the flow of normal growth. Using play, parents learn to read their child's cues and understand their child's behaviour in order to strengthen the parent/child relationship. Within this relationship, a child learns to feel secure, regulate emotions and interact socially.
* Individual/Family Therapy - The therapist works with the family to help deal with problems affecting them and their child. Family Therapy helps families, or individuals within a family, understand and improve the way family members interact with each other. It enables individuals and families to develop understanding about relationships, problems and themselves to assist in making desired changes in their lives. This can lead to an overall improvement in their lives as they find ways to use their knowledge and abilities to manage struggles with current problems, immediate crises, or long-term difficulties.
* Parent-Child Anxiety Group (8-12 years) - Children learn to identify and cope with anxiety, worries and fears. Parents learn how to best support their child.
* Intensive Child and Family Services - This intensive child and family service is an in-home and/or in-community counselling and support program for children, youth and their families where there is a risk of family breakdown, harm, or loss of school placement.
* Residential Services - Aberdeen House is a residential treatment facility for youth between 12 and 15 years of age. This intensive family-based treatment program is for children/youth struggling with significant mental health challenges. Referrals can be made by family professionals.
* Psychology Services - Psychology assessment/consultations are considered for children and youth when there is a concern about learning development, cognitive and/or social emotional functioning. The assessment process may consist of interviews with parents and other professions, observation, and individual testing.
* Ontario Autism Program (OAP) - If your child or youth has a diagnosis of Autism Spectrum Disorder (ASD) from a qualified professional, you are eligible to receive services in the Ontario Autism Program (OAP). These services will be flexible, individualized and family-centred, and based on a clinical assessment of your child's or youth's unique needs. Services are not defined by your child's age or the severity of their autism. All behavioural services delivered in the OAP are evidence based and integrate best research evidence into the decision making process.
Fees and Payment
Walk-In clinics offer a sliding scale fee. Counselling services are free.
Services Offered To: Adults Teens
Special Groups: Bilingual
Payment: Sliding Scale Pro-bono
Online Counseling: During COVID-19
Could You Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.
