We are a faith-based medical centre, committed to providing comprehensive care to all individuals, promoting health, wellbeing and disease prevention. We do not discriminate in our provision of care and we aim to treat all patients, regardless of race, religion or lifestyle choice with dignity and respect.
Our mission at NewHope Medical is to serve the community not just in the medical and counselling space, but by being able to care for our patients with additional opportunities for assistance.
The NewHope Medical practice is an initiative of NewHope Baptist Church and NewHope Community Care Inc. We recognise that a medical centre would provide a doorway and add value in our service to the community. Doctors, especially GPs, are often the first port of call for many people facing life challenges today, be they physical or otherwise.
Situated amongst the many communities, programs and services of NewHope Baptist Church and NewHope Community Care we have much to offer those seeking health and wellbeing, belonging and community.
Practical assistance or emergency relief may be offered through the food pantry, debt management, parenting issues, friendly mentoring, learning English as a second language, or support during the process of seeking asylum.
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Services Offered
Psychology and Counselling services are available for adults and children.
Our Mental Health team are practicing Christians and on your request, can incorporate supportive discussion around your personal faith walk, decision making, exploring and practicing spiritual disciplines.
Fees and Payment
All counselling services are low cost, with bulk billing available to those with a Mental Health Care Plan.
Services Offered To: Adults Couples Teens Children
Special Groups: Faith-Based
Languages: English Arabic Malaysian Hindi Cantonese Mandarin
Payment: Sliding Scale Pro-bono
If You Call, Please Let Us Know How it Went:
Were You Able to Make an Appointment?
One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.