The Helen Ross McNabb Center is a place where hope and healing begin. Acting as a safety net for our community, we work to ensure that all East Tennesseans have access to affordable, quality care. Our services help children who've been abused or traumatized, families in crisis, and individuals battling mental illness and addiction. Improving the lives of the people we serve; helping children, adults, and families with addiction, mental illness, and social challenges. To be the premier provider of high quality behavioral health and social services through a continuum of care focusing on our clients first and foremost, delivering quality services, demonstrating effectiveness, inspiring our staff, and building upon the spirit of our founder.
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Services Offered
* Children, Youth & Family Services *
Mental Health Services - Mental illness affects 10% of children and adolescents in the United States. Many of these children experience some difficulty as they grow from infancy to adolescence. These difficulties can cause behavioral problems, anxiety, depression, uncontrollable anger and even suicidal thoughts and behaviors. Additionally some children need help after experiencing trauma in their life and have much to gain by receiving early intervention and adequate care when facing these struggles.
Substance Abuse & Co-Occurring Services - The Helen Ross McNabb Center provides an array of services for adolescents dealing with substance abuse and co-occurring issues. These services range from prevention to residential services.
* Adolescent Prevention Program * Adolescent Community Reinforcement Approach (A-CRA)
Juvenile Justice Services - The Helen Ross McNabb Center provides a continuum of care for youth involved in the juvenile court system. Services include case management, counseling, and crisis intervention.
* Adult Services *
Mental Health Services - The Helen Ross McNabb Center offers a full array of programs for mental health care, addiction and co-occurring treatment, recovery and social services to meet the needs of adults in our community. Our staff of qualified mental health and addictions/recovery professionals interacts daily with our community partners such as psychiatric hospitals, physicians.
Outpatient Services - The Helen Ross McNabb Center provides outpatient mental health services at clinics located throughout East Tennessee. Outpatient mental health services are provided to adults who have a significant impairment in functioning related to a mental health diagnosis. Services include psychosocial assessments, therapy, medication services, and case management. The goal is to improve the client's overall functioning and to help identify any barriers that compromise the client's emotional stability.
Behavioral Health Safety Net - The Behavioral Health Safety Net of Tennessee is a program created by the State of Tennessee and the Tennessee Department of Mental Health/ Substance Abuse Services (TDMHSAS) to provide mental health treatment to individuals who have no access to health care due to lack of health insurance. The Behavioral Health Safety Net Program provides outpatient medication management, community-based case management, and individual therapy services. The program also assists participants in obtaining their psychotropic medications at no out-of-pocket cost via Pharmaceutical Assistance Programs (PAP's).
Program for Assertive Community Treatment (PACT) - is designed to help adults with severe mental illnesses reduce or eliminate their symptoms, function in the community, live independently and reduce hospitalization. The program provides intensive, direct care and services are available 24 hours a day, seven days a week to these clients. Services are delivered primarily in the home and in the community, which enhances accessibility and the comfort level of clients.
Psychiatric Rehabilitation - The Psychiatric Rehabilitation program assists adults that are TennCare participants and who have a mental health diagnosis, by providing support and skills to help them function independently and successfully in the environment of their choice. The program promotes independent living and improving skill levels in educational, social, prevocational and leisure skills. We offer courses that encourage and improve leisure/social and interpersonal skills, daily living skills development, and vocational development.
Fees and Payment
we promise to serve all patients, offer discounted fees for patients who qualify and not deny services based on a person's: race, color, sex, national origin, disability, religion, or sexual orientation. We also accept insurance including: Medicaid, Medicare, or Children's Health Insurance Program. We are also a non profit agency, check our ABOUS us page for more information.
Services Offered To: Adults Couples Teens Children
Payment: Sliding Scale Medicaid
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One quick last question. Who was seeking counseling today?
Do you know the reason they are not accepting clients?
A community counseling agency is a group therapy practice that offers affordable mental health services. Most are independent non-profit agencies, state agencies, or publicly-funded agencies. A few may restrict who is eligible for services, so it is a good idea to check when you call.
Community counseling agencies are generally more affordable than other therapy providers, but how much more affordable they are will depend on whether you qualify for a discount or sliding scale fee (or if they accept your insurance). Many, but not all, have a policy that they won't turn away anyone due to inability to pay. You should ask about their fees when you first call.
Expect to talk to kind people who want to help you find the care you need. Most community agencies strive to connect you with a live person within 24 hours, if not immediately. If you're asked to hold or leave a message, don't give up; just leave a message and wait. You should hear back pretty quickly.
Most agencies try to set up an initial assessment appointment within a week (some do within 24 hours), though the waitlist to start therapy is usually longer—about a few weeks on average. If you're not eligible or if the agency is not right for you, it's usually still worth it to call or drop in, because staff are knowledgeable about local options and can often refer you to one.