Free Telephone Counseling Hotlines in Australia

National Suicide & Crisis Lines

  • LifeLine

    13 11 141a 24-hour nationwide service that provides access to crisis support, suicide prevention and mental health support services.
  • Beyond Blue

    1 (300) 22 4636provides nationwide information and support regarding anxiety, depression, and suicide.
  • MindSpot

    1 (800) 614 434MindSpot clinic is a free telephone and online service for Australians with stress, worry, anxiety, low mood or depression. It provide mental health screening assessments, therapist-guided treatment courses and referrals to help people recover and stay well.
  • Suicide Line

    1 (300) 651 251provides specialist telephone counselling and information to Victorians affected by suicide including people at risk of suicide, those concerned about suicidal risk in others, people bereaved by suicide and health professionals dealing with suicidal clients.
  • Suicide Callback Service

    1 (300) 659 467provides free nationwide professional telephone and online counselling for anyone affected by suicide, 24 hours a day, 7 days a week.
  • The Samaritans

    1 (800) 198 313Samaritans is a not for profit organisation working on reducing the suicide rate and promoting the importance of mental health. We are one of the only 24/7 anonymous crisis support services in Australia.

Online Counseling

  • You can get affordable online counseling with a licensed therapist through BetterHelp (a sponsor). Counseling is available from your computer, phone or tablet. Financial aid is available.

Alcohol & Substance Abuse

  • Alcohol and Drug Foundation

    1 (300) 858 584Celebrating more than 55 years of service to the community, the Alcohol and Drug Foundation (ADF) is Australia’s leading organisation committed to preventing alcohol and other drug harms in our communities.We were established in 1959 to support the many post-war veterans who were suffering from alcohol dependence as a release from the trauma of war. An empathetic and humane approach has always been central to our work.
  • Drug and Alcohol Helpline

    1 (300 ) 887 000Support and referral services for people with drug and/or alcohol problems.

Domestic & Sexual Violence

  • Bravehearts

    1 (800) 272 831Bravehearts sets the standard in the provision of specialist therapeutic services and support to children and young people, adults and non-offending family members impacted by child sexual assault.Our Counselling Service comprises of Psychologists and Counsellors who specialise in assisting children and families to work through the trauma they have experienced by using evidence-based interventions and best practice.
  • BlueKnot Foundation (formerly ASCA)

    1-300-887-000Against all odds Blue Knot Foundation, formerly known as Adults Surviving Child Abuse (ASCA), is the leading national organisation working to improve the lives of 5 million Australian adults who have experienced childhood trauma and abuse.Blue Knot Foundation helps adults who have experienced trauma in childhood recover. This includes people who have experienced child abuse in all its forms, neglect, domestic violence in childhood and other adverse childhood events.
  • 1 800 RESPPECT

    1 (800) 614 434National sexual assault, domestic family violence counselling services 24-hour online support for workers and professionals

Eating Disorders

  • Butterfly National Support Line and Web Counselling Service

    1 800 (33 4673) ED HOPEButterfly’s National Support Line and Web Counselling Service provides free, confidential support for anyone with a question about eating disorders or negative body image, including sufferers, carers, family and friends, teachers, employers and more.
  • Eating Disorders Victoria (EDV)

    1 (300 ) 550 236EDV connects those whose lives are affected by eating disorders with the people, services and hope they need for recovery. Their support services for people with eating disorders and their families are free, confidential, non-judgemental, flexible and open-ended.
  • Eating Disorders Association Inc Queensland

    (07) 3394 3661The Eating Disorders Association Inc (Qld) is a non-discriminatory, non-profit organisation. The Eating Disorders Association is funded by the Mental Health Branch of Disability Services Queensland, to provide information, support and referral services for the state of Queensland, Australia.
  • The Eating Issues Centre

    (07) 3844 6055The Eating Issues Centre works with people over 17 with serious eating issues such as anorexia, bulimia and compulsive eating.
  • WA Eating Disorders Outreach & Consultation Service (WAEDOCS)

    1 (300) 620 208WAEDOCS is a state-wide service that aims to ensure youth and adults in WA with an eating disorder can access optimal best practice care. This will be facilitated through up-skilling and inspiring health care professionals to deliver evidence-based high quality eating disorders care.WAEDOCS provides:(1) Consultation liaison, clinician mentoring and support to help clinicians to manage their patient(s);(2) Clinician training and education;(3) Resources to guide safe inpatient management of people with eating disorders.

Online Counseling


Gay & Lesbian (GLBTQ)

  • QLife

    1 (800) 184 527A national service that aims to keep LGBTQI communities supported and connected. QLife is Australia’s first nationally-oriented counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI). QLife provides nation-wide, early intervention, peer supported telephone and web based services to people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiences.
  • OII Australia – Intersex Australia

    (610) 405 615 942OII Australia is a national body by and for people with intersex variations. We promote human rights and bodily autonomy for intersex people, and provide information, education and an online peer support group.
  • Twenty10 incorporating GLCS NSW

    (02) 8594 9555Provides a range of support services and social spaces for people of diverse genders, sexualities and sexes in NSW. Services are aimed specifically at people aged under 26.
  • The Gender Centre Inc.

    (02) 9519 7599Provides information and support to trans and gender-diverse people in NSW.
  • Diverse Voices

    1 (800) 184 527A non-profit organisation with a focus on the wellbeing of the lesbian, gay, bisexual, transgender, queer and intersex (LGBTQI) communities through the operation of teleweb counselling services.
  • Open Doors Youth Service

    (07) 3257 7660A drop-in centre and support service for young people who identify as sex, gender or sexuality diverse. As well as support services, they offer a range of peer support programs and social events – providing a safe space for young people in Queensland.
  • Bfriend

    (08) 8202 5190Phone, email and face-to-face support for sexuality- and gender-diverse people. They also have a structured mentorship program.
  • SwitchBoard

    1 (800) 184 527Anonymous, free telephone counselling, information and referrals for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.
  • Working It Out (WIO)

    (03) 6334 4013Tasmania’s gender and sexuality support and education service provides direct support, including free and confidential counselling, support groups, education programs and workplace training.
  • The Freedom Centre

    (08) 9228 0354Provides safe social spaces, peer support, information and referral for young gay, lesbian, bisexual, trans, intersex, queer and questioning young people under age 26.

Specific Disorders / Other


    (727) 0 451 5571DEBRA Australia Ltd. is a not for profit volunteer based organisation that does not receive any direct Government funding and works tirelessly to support those living with a group of rare skin blistering disease called Epidermolysis Bullosa (EB). DEBRA Australia Ltd. assists in improving the lives of children and adults living with EB, the debilitating and sometimes fatal condition, by providing necessary support services, medical supplies, aids and equipment, support services, assistance with transition to independent living and research focusing on different aspects of EB.
  • Dads in Distress

    1 (300) 853 437Dads in distress is a 24-hour helpline supporting separated men around Australia. Calls are often taken by men who have most likely experienced separation personally and can help callers navigate through the complex maze of emotions they may be experiencing. 
  • HealthDirect

    1 (800) 022 222Funded by the Governments of Australia, healthdirect Australia enables anyone, anywhere in Australia, to access health advice and information 24 hours a day, seven days a week. Quality health information and advice online and over the phone is available.
  • Mens Line Australia

    1 (300) 789 978A national telephone and online support, information and referral service for men with family and relationship concerns.
  • Sane

    1800 18 SANE (7263)The Sane helpline provides information about referrals for people experiencing mental illness as well as information for carers. Easy to read pamphlets and other information are also sent out on request.
  • Relationships Australia

    1 (300) 364 277Relationships Australia is a leading provider of relationship support services for individuals, families and communities.
  • Centacare: PACE

    1 (800) 809 304PACE supports individuals living with panic anxiety, obsessive compulsive and eating disorders and those that support them. Services include telephone support, face to face counselling and referral pathways.
  • Top End Mental Health Services

    08 8999 4988Provides specialist clinical mental health services to clients in the Top End, including the Darwin/Palmerston, Darwin Remote, Katherine and East Arnhem Regions.
  • Working It Out (WIO)

    (03) 6334 4013Tasmania’s gender and sexuality support and education service provides direct support, including free and confidential counselling, support groups, education programs and workplace training.
  • Orange Mental Health Services

    (02) 6311 1If you have concerns about yourself or a relative, you can contact the Orange Community Mental Health Team

Sexual Health / Pregnancy

Youth & Parenting

  • Kids Helpline

    1 (800) 551 800A 24-hour nationwide service that provides access to crisis support, suicide prevention and counselling services for Australians aged 5–25.
  • ChildWise

    1 (800) 991 099The Child Wise National Child Abuse Helpline is a toll-free number providing Australians with access to expert advice from trained counsellors and an opportunity to speak up about child abuse.
  • Children and Youth Health

    1 (300) 364 100The Child and Youth Health provides user-friendly information about many aspects of health for all those involved, including parents and carers.
  • Family Relationships Online

    1 (800) 050 321The advice line complements the information and services offered by Family Relationship Centres. It ensures that people who are not able to attend a centre can still access support. School staff and early childhood educators can give parents affected by relationship or separation issues.
  • Karitane Careline

    1 (300) 227 464The Karitane Careline is a 7-day a week service provided by child and family health nurses who can consult on a wide range of issues concerning infants and children from birth to five years of age.
  • Young Carers

    1 (800 ) 242 636School staff can give young carers (children under 12 years-of-age who help care for family members with an illness, disability, mental health issue or alcohol or other drug problem)
  • HeadSpace

    (03) 9027 0100eadspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.