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BetterHelp Cost and FAQ (Continuously Updated)

BetterHelp Cost and FAQ (Continuously Updated)

Updated June 13, 2019

How Much Does BetterHelp Cost?

BetterHelp charges different rates based on location. Their pricing also tends to evolve over time. The screenshot below shows their current rates. Important: Their pricing can differ based on your area. 

You will automatically be started on the $65/week plan (shown below), but can switch plans after you sign-up.

BetterHelp Pricing June 2018

BetterHelp's Pricing June 2019

BetterHelp quotes their rates on a weekly basis, but bill for the full month. Some people get some sticker shock when they see upfront fee is $260. We are told that BetterHelp quotes on a weekly basis so that people can compare their cost to in-person therapy. 

The current BetterHelp cost in the UK is the same as the US.

Visit BetterHelp

Is BetterHelp Free?

Unfortunately BetterHelp is not free (see the question above for details of their current pricing). 

Does BetterHelp Accept Insurance?

No, BetterHelp does not accept insurance. Insurance has been slow to catch up with advances in online therapy delivery. Also, BetterHelp clinicians are unable to specifically diagnose disorders, which is a requirement for insurance billing. The good news is that BetterHelp rates are very affordable and often less than what you would pay if you used insurance.

Does BetterHelp Offer a Free Trial?

No, BetterHelp does not offer a free trial. In the past they offered a 7 day free trial, but that no longer seems to be the case. 

Does BetterHelp Offer a Refund?

BetterHelp considers refunds on a case-by-case basis by customer service. Our members report that if they did quit in the first week of service, BetterHelp will usually refund the unused portion of your monthly fee.

Does BetterHelp Offer Couples Counseling?

BetterHelp has a sister site called ReGain, where both partners in a couple can do counseling together.

How Do I Reach BetterHelp Customer Service?

If you are an existing client, the easiest way is through the app or by logging onto their website. You can also call BetterHelp customer service at (888) 688-9296. Their email address is

Visit BetterHelp

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Jennifer N.
Posted on 01/25/2018 by Jennifer N.

Jennifer is a writer for OpenCounseling. She has worked at a number of state and non-profit organizations, providing counseling, training, and policy development

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